CUSTOMER SERVICE

Help:
If you have any problems using the site, placing an order, or require technical support, please contact us by email at support@northost.net. For emergencies only, call 1-301-218-6149 and leave a detailed message.

Privacy: We will only use your personal information for the purposes of placing your order or to make customer contact for verification purposes. We WILL NEVER SELL, TRADE, OR RENT your personal information to others.

Confirmation: You will receive an e-mail from us confirming receipt of your order and a notification when your credit card has been billed.

Secure On-Line Payment: We accept the following forms of payment:
   Credit Card: Mastercard, Visa, American Express, Diner's Club, JCB, Carte Blanc
   Check or Money Order*

Paying by Credit Card:
You can use your credit card to order online using our secure server. With SSL technology your information is encrypted during transmission for security purposes. When using this method to place your order, it is absolutely essential that you enter the e-mail address at which you regularly receive e-mail, otherwise we will have no way to send you an order confirmation.

All of our on-line credit card orders are processed using SSL technology. If there is a problem or question relating to your order information, please contact us by e-mail (securepay@northost.net) with any questions. This will ensure that your inquiry is handled properly.

If you haven't received a confirmation of your order within 24 hours of submitting it, you can safely assume that when you entered your order information, you entered an invalid e-mail address or an address which is filtered by a firewall or an address that can not receive e-mail.

We confirm all orders received within a 24 hour time period 9AM to 9PM PST. If you haven't received your order confirmation within a maximum of 48 hours of submitting your registration,
e-mail us. Please note that there may be a delay of a few hours, from the time we receive the order notification.

*You must use your credit card to place initial orders on-line.  After your initial order, you can mail renewals and invoice payments by check or money order to the address below or you can use our on-line secure-pay option. To submit your information by telephone, call or fax: 1-301-218-6149.

Payments paid by bank check and bank or postal money order will be credited 2-1/2 weeks after receipt of payment:

Make your check or money order payable to NorthAmericas Network, LLC and mail to:

NorthAmericas Network, LLC
2905 Apple Green Lane
Mitchellville MD USA 20716-3888

You will be notified by e-mail immediately unpon receipt of your payment.

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